HW-1449 Group decision-making techniques included in total quality management (TQM)

Identify the two group decision-making techniques included in total quality management (TQM).
Please include two citations.
Text: Understanding and Managing Organizational Behavior, Sixth Edition, 2012, ISBN-13: 9780136124436, Jennifer M. George and Gareth R. Jones, Prentice Hall

Answer is 3 page.

Answer will be sent by email as attachment.